FAQ
Got a question about your order, our policies, or how Hommlux works? You'll likely find the answer below. If not, our team is only an email away.
Shipping & Delivery
When will my order arrive?
Most orders follow this timeline: 1–2 business days of handling, then 6–8 business days in transit, for a total of roughly 7–10 business days. Full details live in our Shipping Policy: https://hommlux.com/policies/shipping-policy
Is shipping really free?
It is — every order within the United States ships free, with no minimum spend. See the specifics in our Shipping Policy: https://hommlux.com/policies/shipping-policy
Can I order from outside the United States?
Not yet. For now, Hommlux ships only within the United States.
Where do I track my package?
After your order ships, head to our tracking page to follow it: https://hommlux.com/apps/trackyourorder
Orders & Cancellations
Can I cancel after ordering?
Yes, within 24 hours of placing your order. Contact our support team as soon as you can and we'll take care of it.
Do you accept bulk or business orders?
Absolutely. Get in touch with our support team and we'll share pricing and arrangements for larger orders.
Returns, Refunds & Warranty
How do returns work?
Our return process is built to be painless. You'll find the full walkthrough here: https://hommlux.com/policies/refund-policy
My item arrived defective — what now?
We'll replace it at no charge. Just reach out within 30 days of delivery. The details are in our Return Policy: https://hommlux.com/policies/refund-policy
How soon will I get my refund?
Once we receive and inspect your return, your refund is initiated to your original payment method within 7 business days, depending on your provider. More in our Refund Policy: https://hommlux.com/policies/refund-policy
Is there a warranty?
Yes — all purchases come with a 30-day warranty. Full terms are in our Return Policy: https://hommlux.com/policies/refund-policy
How do exchanges work?
You'll find exchange instructions laid out in our Return Policy: https://hommlux.com/policies/refund-policy
About Hommlux
Where are you based?
Hommlux is an online home decor store based in the United States, shipping to customers across the country.
Is there a physical store I can visit?
No — we operate entirely online, which helps us keep prices sharp and our selection broad.
How do I reach support?
Use our Contact Us page or email us directly at info@hommlux.com.
Contact Information
- Store Name: Hommlux
- Address: 1545 Bramble Bush Way, Suwanee, Georgia 30024, United States
- Email: info@hommlux.com
- Phone: (+1) 678-740-7446
- Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
- Response Time: Typically within 1–2 business days